Frequently asked questions.Clear answers, less guessing.

N+One is a Dynamic Coach powered by an Adaptive Intelligence Layer. It provides personalized training plans, real-time guidance, and adaptive coaching based on your fitness level, goals, and recovery state.

A human coach typically meets you in a weekly conversation — they contextualize, they know you, they bring judgment. N+One is there every day, instantly, when the next session needs a decision. The Dynamic Coach is trained on elite coaching principles and grounded in your connected training data.

No special equipment is required to get started. However, connecting devices like a power meter, heart rate monitor, or wearables (Garmin, WHOOP, Wahoo) will enhance your experience by providing more accurate training data and recovery insights.

N+One analyzes your current fitness level, goals, available training time, and recent activities to generate a personalized plan. The Dynamic Coach considers your readiness scores (based on sleep, HRV, and recovery metrics) to adjust workouts in real-time, ensuring optimal training progression without overtraining.

N+One automatically adapts your training plan when you miss workouts or need changes. Simply chat with your Dynamic Coach about your situation, and it will restructure your upcoming sessions to keep you on track toward your goals while accounting for your current recovery state.

N+One supports all cycling disciplines including road cycling, gravel, mountain biking, and indoor training. Your Dynamic Coach designs structured workouts ranging from endurance rides and tempo sessions to high-intensity intervals and recovery rides, all tailored to your specific goals.

Yes! Tell your Dynamic Coach about your target event (date, distance, terrain), and N+One will create a structured training plan with appropriate periodization, tapering, and peak-performance timing to help you arrive at your event in optimal condition.

Absolutely. N+One uses industry-standard OAuth 2.0 authentication for all integrations, meaning we never see your passwords. Your data is encrypted in transit and at rest, and we only access the specific data needed to provide coaching services. You can disconnect integrations at any time from your settings.

No, integrations are optional. You can use N+One with just one integration (like Strava) or manually log your activities. However, connecting multiple data sources (especially recovery metrics from WHOOP or Garmin) helps the Dynamic Coach provide more accurate and personalized coaching recommendations.

Yes. Pro includes a 14-day trial via secure Stripe Checkout. You can cancel before the trial ends and you will not be charged for the following month.

Yes. Cancel anytime from Settings → Subscription or the Stripe customer portal. You keep Pro access until the end of the current billing period (or trial). Your training history stays and can be exported at any time from Settings → Privacy & Data.

Payments are processed securely by Stripe. Billing renews automatically each month until you cancel. You can update payment methods, download invoices, and manage the subscription in the Stripe customer portal from Settings → Subscription.

Some athletes get a reduction link (for example /promo/FRIENDS). Opening it activates a promo for checkout so Stripe can apply the matching coupon or promo price. If a link looks invalid or expired, ask the person who shared it or contact support.

N+One is freemium: data analysis is free, forever; the Dynamic Coach is Pro. Connect your stack and keep using overview, calendar, and readiness with no subscription. Coach chat and plan generation need Pro. Open beta coach access is ending — athletes who joined before Pro launched keep coach chat for 14 days after the announcement email, then coach chat needs Pro (from €4.99/mo billed yearly or €6.99/mo monthly, incl. 19% VAT). That grace window replaces a separate free trial for beta riders. Redeem code BETA30 for 30% off until 31 Dec 2026, then list price; yearly billing keeps 30% off for a full year. Clear pricing is always in Settings → Subscription.

Yes! N+One is a progressive web app (PWA) that works on any device — smartphone, tablet, or computer. You can install it on your phone’s home screen for an app-like experience without an app store. See how to install on iOS (Safari) and Android (Chrome).

On iPhone: open N+One in Safari, tap the Share button, then “Add to Home Screen”. On Android: open N+One in Chrome, tap the menu (⋮), then “Install app” or “Add to Home screen”. Full step-by-step guide with screenshots.

Basic functionality like viewing your training plan and past activities works offline. However, chatting with your Dynamic Coach and syncing new activities requires an internet connection. The app automatically syncs when you're back online.

Open Settings → Account. Enter your current password and a new one, then tap Update password. If you forgot your current password, use Email me a reset link on that page, or Forgot your password on the sign-in screen.

Create an account, verify your email, and log in. Complete onboarding (goals + integrations). Data analysis (overview, calendar, readiness) is free, forever. When you want the Dynamic Coach, start a 14-day Pro trial from Settings → Subscription or from coach prompts in the app. More detail: Knowledge base.