Help, support, and FAQ

Quick overview

This page explains where to get help with N+One, how to use the in‑app Help & Support tools, and what to include in bug reports so our team can reproduce and fix problems fast.

N+One appears as “Beta” in the app header and runs in the browser as a Progressive Web App (PWA). If you’re signed in, the primary help entrypoint is Settings → Help & Support (/settings/support). The public FAQ lives at /faq.

Where to find help in the app

• Settings → Help & Support (/settings/support)
  • Title: “Help & Support.”
  • Contains FAQ‑style accordions and the in‑app contact form for reporting issues or asking specific questions.
• Public FAQ (/faq)
  • High‑level answers about general topics: training, integrations, technical questions, and pricing.
• Knowledge base
  • In‑depth articles live under /knowledge-base. For example, read about FTP and adaptive coaching in the knowledge base (see internal links below).

If you haven’t completed your profile, the app redirects to /onboarding — finish onboarding so the coach and support can see your profile context.

Before you submit a report — quick checks that often solve the issue

• Reload the app and sign out/sign back in.
• If using the PWA, make sure the installation is current — see /install-pwa for platform guidance.
• Check /offline for limitations when you lose network access. Chat with the AI Coach (/coach) and new sync actions require a network connection.
• If the problem involves a device integration, open Settings → Device Integrations (/settings/integrations) to check connection status and last sync.

Using the in‑app contact form (best way to report bugs)

Open Settings → Help & Support (/settings/support) and use the contact form. A focused report helps us reproduce and prioritize the issue. Include the following where relevant:

1. Short summary (one sentence): what happened and where (e.g., “Planned workout failed to upload to Garmin from /training”).
2. Steps to reproduce (numbered): exact clicks or taps, pages, date/time you tried, and whether the issue is repeatable.
3. Expected vs actual result: what you expected to see and what you saw instead (include error messages verbatim).
4. Account context: the email on your N+One account (or say “I can share via support only”).
5. Device and browser: desktop or mobile, OS and version (e.g., macOS 13.4, iPhone iOS 16, Android 12), and browser name/version (Safari, Chrome, Edge, etc.).
6. Relevant pages and routes: link the page where you saw the issue — common pages include /overview, /training, /coach, and /settings/integrations.
7. Integrations: if the issue involves Strava, Wahoo, WHOOP, or Garmin, note which integration and include any OAuth query error shown (examples: oauth_failed, whoop_profile_failed, unauthorized).
8. Attachments: screenshots are very helpful. When possible, include a short screen recording or the relevant ride/training URL or session id (/training/[id]).