Overview
This article explains where to manage your N+One account, subscription notes, credentials (email and password), and how to sign out or delete your account. Key actions live in the Account page in Settings. If you can’t find something here, the Help & Support page links FAQs and a contact form.
Key takeaway: Manage account and billing from Settings → Account (/settings/account). For integration and data settings use Settings → Integrations (/settings/integrations). If you need personalized help, contact /settings/support.
Open the Account page
- Open the app and open the profile menu in the header.
- Select Account to go to /settings/account.
This is the central place for account-level controls: identity, security, and account deletion. If you’re new or haven’t finished onboarding you may be redirected to /onboarding first.
Subscription and billing (what to expect)
- If you are on a paid plan, plan and billing information appears in your Account area. Look for plan name, billing status, and any links to view invoices or a billing portal.
- N+One may surface a link from the Account page to manage payments or view receipts when applicable. If you don’t see billing controls there, contact Help & Support for billing requests.
When to contact support about billing:
- You need a copy of an invoice or receipt not available in your Account page.
- You believe your card was charged in error.
- You need to change a billing email or clarify plan dates.
Open Help & Support (/settings/support) to find FAQ entries and the contact form for billing questions.
Change email and password
- To update your email address or password, open /settings/account.
- Use the edit controls there to change your primary email or set a new password.
If you lose access to your account or can’t sign in, open the sign-in page at /auth/login and follow the on-screen recovery prompts. If recovery fails, contact Help & Support for assistance.
Security tips:
- Use a strong, unique password for N+One.
- If you suspect your account was accessed by someone else, change your password immediately and contact support.
Signing out and session security
- To sign out, open the profile menu and choose Sign out.
- To end sessions on other devices, change your password in /settings/account. Updating your password will require re-authentication on other devices.
If you need immediate help ending sessions you can contact support via /settings/support.
Delete your account
- The Account page includes the option to delete your account (referenced in the in-app FAQ under Settings → Account). Deleting your account is permanent—your profile, activity, and derived data will be removed per our privacy policy.
- If you want to delete your account but need to preserve billing receipts or export data first, contact Help & Support before proceeding.
For details about how we handle data, see our privacy statement at /privacy.
Connected services and billing interactions
- Integrations (Strava, Wahoo, WHOOP, Garmin) live at Settings → Integrations (/settings/integrations). Connected device or service data can affect what appears in your account and training history (for example, synced activities or readiness metrics).
- If you use an integration and believe billing or plan features should differ, check the Account page and then contact support if things look wrong.
Note on coming-soon integrations: Oura Ring and a Zwift workout-upload experience are shown as coming soon on the Integrations page; they are not active today.
PWA, offline use, and signed-in sessions
- N+One is a Progressive Web App you can add to your home screen; see the install guide at /install-pwa.
- Offline behavior: previously viewed pages may load from cache, but AI Coach (/coach) and any new sync actions require network access. For details about uncached pages see /offline.
If you sign out or clear site data from your browser, the app may require you to sign in again.
Receipts, invoices, and billing disputes
- First check the Account page for receipts or a billing portal link.
- If you can’t find a receipt or need a historical invoice, open /settings/support and submit a request.
Support can help with invoice copies, subscription dates, and other billing questions.
When to contact Help & Support
Use /settings/support for:
- Billing or invoice requests not resolvable in /settings/account
- Account recovery that the sign-in flow (/auth/login) can’t solve
- Questions about account deletion, data export, or retention
- Any security concerns
Quick checklist
- Update email/password: /settings/account
- Manage integrations: /settings/integrations
- Install PWA: /install-pwa
- Need help or billing support: /settings/support
- Privacy details: /privacy
If you can’t complete a change in the Account page, contact support rather than sharing sensitive details in public channels.
Final notes
N+One is labeled Beta in the app header. We aim for clear, secure account controls; if something is missing or behaves unexpectedly, please report it via Help & Support so we can improve the experience.
Recommended next reads: How account settings interact with integrations (Settings → Integrations) and the in-app FAQs on account deletion via Help & Support.
